Terms & Conditions (Bus Tour)

TERMS AND CONDITIONS FOR BUS TOUR PACKAGES

 

Before booking a US travel package, please kindly refer to the requirements of the US Customs and Border Protection (https://www.cbp.gov/travel/international-visitors) for travel documents.

Important reminders:

1. Please pay attention to the validity of your passport (https://usaestaonline.com/en/passport-validity-travel-to-usa);

2. Chinese citizens shall pay attention to EVUS (https://www.cbp.gov/travel/international-visitors/electronic-visa-update-system-evus/frequently-asked-questions);

3. Non-Chinese citizens shall pay attention to ESTA (https://www.cbp.gov/travel/international-visitors/esta).

We invite you to get direct contact with the US Customs and Border Protection and/or other relevant authorities when you have doubt about whether you can travel to the US.

 

RESERVATION

All reservations with Vacances Phénix confirm that travelers have read, understood and agreed to all terms and conditions. Should they have any questions to the terms hereinbelow, they are strongly suggested to contact Vacances Phénix for detailed information prior to booking the trip. Our customer service representative will be pleased to provide answers to all questions. Vacances Phénix reserves the rights of final interpretation to all the published information, terms and policies.

1.            Minimum of 25 travelers required for trip departure and Vacances Phénix reserves the right to cancel any trip if the minimum requirement is not met. Full payment will be refunded if cancellation is made by Vacances Phénix.

2.            Description and trip limitations base on the brochure/itinerary of Vacances Phénix has been read and understood prior to booking the trip.

3.            Package price includes tour guide service, transportation by coach, hotel (if applicable), applicable taxes and The Compensation Fund for Customers of Travel Agents.

4.            Package price excludes tips for the bus driver and guide, entrance fees for visits, meals, insurance, personal expenses and flight tickets (if applicable)

5.            Admission tickets bought through sellers other than Vacances Phénix (e.g. City Pass) are not applicable to trips organized by Vacances Phénix.

6.            For trips which requires additional air tickets, transportation, hotel or any other reservations, travelers shall be responsible for contacting Vacances Phénix to confirm the departure prior to any additional purchase.

7.            For infants traveling with Vacances Phénix (under age of 2):

a)            Within Canada: Infants who do not occupy a seat on the bus and are handheld throughout the duration of the trip will not need to pay for the package price but the tips for the bus driver and the tour guide as well as the entrance fees will be charged

b)            Outside Canada: Infants occupy a seat on the bus and pay package price in full; tips and entrance fees will be charged accordingly.

8.            Travelers with children may be required to present other documents. It is their responsibility to ensure that they have the documents in hand prior to departure. Travelers failing to provide required documents may be denied boarding privileges by relevant authorities. Under such circumstances, travelers have no right of recourse or refund.

9.            No refund or replacement will be given for lost or stolen travel documents

 

DEPOSIT & BALANCE PAYMENT

1.            Full payments required at booking for trips that is 6 Days or less.

2.            The deposit is $200 per person for trips 7 days or more (walk in clients only). The deposit is non-refundable, non-changeable and non-transferable under any circumstance.

3.            All Balances must be paid 30 days or more prior to departure date for trips 7 days or more without air ticket; 60 days or more prior to departure date for trips with air ticket included. If the balance is not completed before deadline, Vacances Phénix trip reserves the right to cancel the reservation and retain the full amount of the initial deposit.

 

CANCELLATION & MODIFICATION

Once the order is confirmed, any changes regarding a confirmed order, such as modification of dates or destinations, or cancellation, will be charged accordingly by the modification and cancellation policy. Any changes of the personal information cannot be accepted within 24 hours of departure. Any cancellation of confirmed orders by the traveler will be charged accordingly by the modification and cancellation policy. The assessed fees will be used to cover the penalties charged by traveling agencies and hotel suppliers to Vacances Phénix. The amount of the penalties is related to the time when we receive the cancellation notice. All cancellation notices or modification of orders must be made in writing via email or webpage email to Vacances Phénix Bus tour directly.

VOLUNTARY CANCELLATION PENALTY

1.            Trips from one day to 7 days:

a)            31 days prior to departure date: 5% of total price will be applied as administrative fees. The remains will be refunded;

b)            From 15 to 30 days prior to departure date: 20% of total price will be applied as administrative fees. The remains will be refunded;

c)            From 8 to 14 days prior to departure date: 50% of total price will be applied as administrative fees. The remains will be refunded;

d)            7 days or less prior to departure date: impossible to modify the itinerary or receive reimbursement;

e)            Should the traveler fail to show up on time on the departure date regardless of any reasons, the entire travel package is non-refundable, non-changeable, non-transferable.

2.            Trips for 8 days or more (package without air ticket):

a)            46 days prior to departure date: 20% of total price will be applied as administrative fees. The remains will be refunded;

b)            From 31 to 45 days prior to departure date: 50% of total price will be applied as administrative fees. The remains will be refunded;

c)            30 days or less prior to departure date: impossible to modify the itinerary or receive reimbursement;

d)            Should the traveler fail to show up on time on the departure date regardless of any reasons, the entire travel package is non-refundable, non-changeable, non-transferable.

3.            Trips for 8 days or more (package with air ticket included):

a)            61 days prior to departure date: 10% of total price will be applied as administrative fees. The remains will be refunded;

b)            From 46 to 60 days prior to departure date: 50% of total price will be applied as administrative fees. The remains will be refunded;

c)            45 days or less prior to departure date: impossible to modify the itinerary or receive reimbursement;

d)            Should the traveler fail to show up on time on the departure date regardless of any reasons, the entire travel package is non-refundable, non-changeable, non-transferable.

MODIFICATION CONDITIONS

1.            Changing itinerary or departure date (ALL REQUESTS ARE SUBJECT TO AVAILABILITY)

a)            Written request is necessary to send to Vacances Phénix;

b)            The difference must be paid at the time of modification;

c)            31 days prior to departure date: no administrative fees;

d)            From 15 to 30 days prior to departure date 20% of total price will be applied as administrative fees;

e)            From 8 to 14 days prior to departure date 50% of total price will be applied as administrative fees;

f)             7 days or less prior to departure date: impossible to modify the itinerary or receive reimbursement;

g)            Trips for 8 days or more: Written request is necessary at least 45 days prior to departure date. 20% of total price will be applied as administrative fees.

2.            Changing number of traveler(s) requested by customers (ALL REQUESTS ARE SUBJECT TO AVAILABILITY)

a)            Increasing numbers of traveler(s): complete the difference of package price;

b)            Decreasing numbers of traveler(s):

•              15 days or more prior to departure date: 20% of total price will be applied as administrative fees;

•              8 days to 14 days prior to departure date: 50% of total price will be applied as administrative fees.

c)            7 days or less prior to departure date: impossible to modify the itinerary and the departure date, or receive reimbursement;

d)            Trips for 8 days or more: Written request is necessary at least 45 days prior to departure date. 20% of total price will be applied as administrative fees.

3.            No modification is acceptable 60 days or less before departure for package with air ticket.

The total amount will be refunded if Vacances Phénix initiates changes on itinerary or departure date and such changes are refused by the clients. Please note: No refund request will be accepted later than 30 days after completion of travel.

 

THE ABOVE CANCELLATION AND MODIFICATION POLICIES DO NOT APPLY TO SPECIAL SALES AND FINAL SALES and trips which require payment in advance for entrance fees (including, but not limited to, sales on partners’ web site such as Groupon, nCrowdnCrowd, Buytopia, Livingsocial, Wagjag, Travelzoo and Kumapon)

 

SPECIAL SALES AND FINAL SALES and trips which require payment in advance for entrance fees (including, but not limited to, sales on partners’ web site such as Groupon, nCrowdnCrowd, Buytopia, Livingsocial, Wagjag, Travelzoo and Kumapon) are by nature:

a)            Promotion sales, special sales and final sales require full payment at the time of booking;

b)            Once booked, it is impossible to change the itinerary and the departure date, or get refund if the customer cancels the trip;

c)            Changing the number of traveler(s) requested by customers:

•              Increasing numbers of traveler(s): complete the additional cost provided that it is still available.

•              Decreasing numbers of traveler(s): no refund.

 

FOREIGN TRANSACTION FEE

Foreign transaction fees are charge by credit card companies on purchase made in a foreign currency, or on purchase that involve a foreign bank (regardless of whether a foreign currency is used). Usually, foreign transaction fees are percentage of the amount of each foreign currency purchase, with no minimum or maximum. Sometimes this fee is called a foreign exchange fee. It once was called a currency conversion fee. Foreign transaction fees are charge by U.S. transaction processors such as Visa and Master card. The card issuing back may choose to pass that fee along to consumers; most do, and some tack on their own fees. Vacances Phénix trip takes no responsibility for foreign transaction fee and/or currency conversion fee.

 

HOTEL

1.            Each room contains one or two double beds in all hotels in North America

2.            Each room allows only 4 people in maximum in North America (children counted). It is not allowed to add an extra bed. An additional amount must be paid according to the hotel policy if travelers insist on making such an addition.

 

SEATS ON BUS

The seats on bus are generally arranged based on the order of reservation. If travelers have special requirement, they may pay fees to choose seats on bus in advance (applicable only for bus tours in North American, payment should be settled 3 days before departure. Please contact us for more information). The prices for the first three rows are:

1.            Trips of 1 day: $10 per person;

2.            Trips of 2 days: $20 per person;

3.            Trips of 3-4 days: $30 per person;

4.            Trips of 5-9 days: $50 per person;

5.            Trips of 10 days or above: $70 per person.

 

IN CASE OF DELAY OR ABSENCE ON THE DAY OF DEPARTURE

1.            If travelers arrive late or are absent on the day of departure for any reason, their entire travel package is not refundable, not changeable, not transferable.

2.            If travelers fail to comply with the indication of the guide to gather at a meeting point in time during the trip, they shall be responsible for all and/or any additional costs and incurred damage.

3.            Vacances Phénix disclaims all and/or any responsibility for the consequences caused by travelers if they withdraw themselves from the group during the trip.

4.            If travelers fail show up at the agreed place and/or time during the trip, they shall be responsible for all and/or any additional costs and the missed itinerary cannot be recoursed or refunded.

5.            All seats on the bus are arranged by the tour guide of Vacances Phénix, if travelers do not show up, Vacances Phénix and the tour guide shall have the right to occupy their seats for other uses.

 

FORCE MAJEURE

According to the laws and the principles adopted in Canada and the US, the force majeure may include but not limited to what happened during the journey: the unpredictable, irresistible, uncontrollable, and unable to cope with the unexpected events and circumstances occurring or will occur as follows:

1.            Natural disasters such as typhoons, hail, storms, earthquakes, tsunamis, floods, volcanic eruptions, landslides;

2.            Government actions such as expropriation, requisition;

3.            Abnormal social events, such as wars, armed conflicts, strikes, riots and terrorist attacks.

 

DISCLAIMER

1.            Vacances Phénix does not accept any responsibility or liability for all and/or any loss resulting from force majeure or a trip without insurance.

WE STRONGLY SUGGEST OUR TRAVELERS TO PURCHASE PERSONAL TRAVEL INSURANCE.

Vacances Phénix reserves all rights, while respecting the program, to cancel or change the order of visits without notice depending on the customs formalities, weather and traffic, time changing or the closing day of trip sites, etc. The tickets prices and meals can be changed according to the season without notice.

2.            It is travelers’ full responsibility and at their costs to obtain all documents required by relevant authorities. It is their responsibility to ensure the possession of all and/or any travel documents required by North America, Europe and any other third countries to their destination as well as to return to their country of origin. Vacances Phénix accepts no responsibility for any losses caused by the refusal of visa or travel documents for countries of destination or connection (as a result of criminal records or other issues), or any customs problems.

3.            For international trips, valid passport (valid for 6 months after the return date) and valid visas are required. Vacances Phénix accepts no liability for customs delay. Vacances Phénix does not endorse any considerable delays at customs because of personal mistakes made by travelers themselves. Travelers will be obliged to leave the group from the border and assume their own return expenses.

 

HAVE A NICE TRIP!



^